Tom Sabatino
- Flag inappropriate
- Show review history
3/30/24 - App still has issues as of today, it doesn't work quite right. The app is improving, and more stable since 2021. One issue, when I log on to the app I arrive at the acct summary. I select deposit from drop down and scroll to the bottom of the page to accept the agreement. I then enter the account and amount to deposit and tap the "Front of Check" button, but it throws me to the bottom of the page instead of opening the camera to take a shot. I then have to scroll back up to take th
5 people found this review helpful
Kaitlynn Ruch
They got rid of an app that works (for the most part) to one that BARELY EVER let's you log into your account. I have personally contacted them about said problem numerous times and they keep saying "a new app will always have some bugs". All they had to do is fix whatever was wrong with the old one and put it into this one, instead they completely destroyed majority of what is left of the app that ACTUALLY worked. I've been a customer for years. I think this is finally the nail on the head.
33 people found this review helpful
Rachael Clegg
- Flag inappropriate
- Show review history
This app is TERRIBLE! The original was just fine. Not only do I have to delete & reinstall it every 2 weeks to be able to get in, ALL of my bill payees did not transfer over from my previous account. I have to manually add them back in, some I dont get paper invoices for any longer. That has been a huge inconvenience. I've called customer service 5 times & reported every issue to the agents. I get errors logging in weekly. This experience alone is making me reevaluate using NWSB.
8 people found this review helpful